Cancellation, Replacement and Refund Policy

Order cancellations

You may request cancellation within 24 hours of placing your order or before the order is prepared for shipping, whichever comes first. Once an order has been prepared or dispatched, it cannot be cancelled.

Replacement eligibility

Replacements are available for manufacturing defects within one year of purchase, as well as wrong items and products defective on arrival. Approved manufacturing-defect replacements and their delivery charges are free. If the wrong item arrives, contact us before opening or using it.

How to report an issue

For a wrong item or a defect on arrival, contact ForgeTech within 24 hours of delivery. For a manufacturing defect during the one-year warranty, contact us when you discover the issue. Include:

• Your full name and order number

• Clear photos of the sealed box and shipping label

• A clear video showing the issue when reporting a defect

We normally respond within 1–2 business days. If your request is approved, the item must be returned to our office for inspection.

Return condition

The item must be in its original condition and packaging, with all accessories, manuals, tags and cables included. Products showing misuse, damage, tampering, missing parts, or unauthorized modification are not eligible.

Refunds

Refunds are provided only when an eligible replacement cannot be supplied. We do not accept returns or offer refunds for change of mind, products that are no longer needed, or items that have been opened or used, except where the item is confirmed defective or incorrect under the rules above.

Contact

WhatsApp or phone: +961 70 229 643

Email: info@forgetechonline.com