At FORGETECH LB, we are committed to offering high-quality gaming and tech accessories with professional service. Whether you’ve ordered a mouse, keyboard, headset, or any accessory, your satisfaction is important to us.
This policy outlines everything you need to know about cancellations and replacements. We do not offer exchanges or refunds, but we will gladly assist if you’ve received the wrong item or a defective product — under clear and fair conditions.
🚫 Cancellation Policy
* You may cancel your order within 24 hours of placing it, or before it is shipped, whichever comes first.
* If your order has already been prepared or dispatched, cancellation is no longer possible.
* If the customer refuses to accept delivery, shipping and handling fees will be deducted from any future store credit (if applicable).
🔁 Replacement Policy
We offer replacements only in the following cases:
* Wrong item received
* Product is defective or not working upon arrival
📝 How to Request a Replacement
To request a replacement, the following steps and conditions must be met:
Do not open the product if you suspect it is incorrect or non-functional.
Contact us within 24 hours of receiving the item via WhatsApp or email.
Provide the following details:
* Clear photos of the sealed box and shipping label
* A short video clearly showing the issue (if defective)
* Your full name and order number
Our team will review and respond within 1–2 business days.
Once you receive our approval, you can return the product to our office for inspection and replacement.
📦 Product Return Conditions
To qualify for a replacement, all of the following must apply:
* Product must be completely unused and not opened
* All original packaging must be in perfect condition — no scratches, tears, or dents
* All accessories, manuals, tags, and cables must be included
* Product must show no signs of tampering, use, or misuse
🔍 If any of these conditions are not met, the replacement request will be denied.
💰 Refund Policy
* We do not offer refunds under any circumstances.
* Only eligible replacements are processed as per the policy above.
* We do not accept returns for:
* Change of mind
* “Not needed anymore”
* Opened or used products
📞 Need Help?
If you need support or want to initiate a replacement request, contact us:
📱 WhatsApp: +961 76 475 570
📧 Email: info@forgetechonline.com
Our support team is available during business hours and happy to assist you.
✅ FORGETECH LB reserves the right to update or modify this policy at any time without prior notice.
